Our top goal is earning lifelong relationships with our clients, allowing us to work with them at every stage of life. We do that by exceeding your service expectations and by being friendly, helpful, and reliable in all our dealings.
The real value in insurance is more than the policy – it’s the expertise, the problem solving, and the service that your local independent agent provides. Whether you’re an individual, a family or a business, we focus on serving you. Our relationship with you is the most important part of our job. It’s where we excel. We take the time to understand your needs, to identify gaps in coverage that might leave you exposed to loss, to leverage our insurance partners to find the right coverage, to explain your options in jargon-free language, and to answer all the questions you have.
And we are there when you need us most. If you have a loss, it can be a stressful time. When emergencies occur, it helps to have a familiar, knowledgeable, reassuring professional in your corner.
As a people-to-people business, we’re a refreshing alternative to the frustration of trying to communicate with an online business. But we also know your life is busy, so we make things as efficient and easy as possible. We are happy to communicate however you’d like: by text, chat, phone or in a one-to-one meeting. We even deliver many of our quotes by video.
The pillars of our business are these 6 promises that we make to our clients:
- You are our top priority!
- We will do our best to make every step of the insurance process as easy as possible.
- We will be sincere and direct in all communications.
- We will do business with you when it is convenient for you.
- Life happens and so do claims, but we will walk you through that process.
- We will do what we say we are going to do
We delight in exceeding your expectations and in being there for you in good times and bad.
We know these promises are working because we have succeeded in earning the trust of many clients over multiple generations. We’re motivated by the great testimonials we hear from our clients. We invite you to learn about the Hitchings Insurance Agency difference yourself – fill out a free quote form or call us at 419-423-9145.